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Shipping policy
SHIPPING POLICY
Last updated: [25 January 2026]
Thank you for shopping with ACESTATE.
This Shipping Policy explains our shipping timelines, costs, tracking, and delivery handling.
1. Where We Ship From
All orders are shipped from the United Kingdom.
2. Processing Times
We sell in-stock items and print-on-demand items. Processing times vary:
A) In-Stock Items
In-stock orders are typically processed within 1–3 business days.
B) Print-On-Demand (POD) Items
Print-on-demand items are produced after you order and are typically processed within 2–7business days before dispatch.
C) Mixed Orders (In-Stock + POD)
If your order contains both in-stock and POD items, we may:
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ship items together once all items are ready, or
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ship items in separate parcels.
If shipped separately, delivery times may vary.
3. Delivery Estimates
Delivery estimates begin after dispatch, not the order date.
Typical delivery times:
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UK: 2–4 business days
-
EU: [4–8 business days]
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International: [7–15 business days]
These are estimates only and may be affected by courier delays, customs, severe weather, or peak
seasons.
4. Tracking
Tracking is provided where available. You will receive a shipping confirmation email with
tracking details once dispatched.
5. Customs, Duties & Taxes (International)
International orders may be subject to customs duties or import taxes. These charges are the
customer’s responsibility and are not included in product prices or shipping fees.
6. Incorrect Address / Failed Delivery
Please ensure your address is correct at checkout. If a parcel is returned due to an incorrect
address or failed delivery attempts, we may charge an additional shipping fee to resend it.
7. Lost, Missing, or Delayed Deliveries
If your parcel appears delayed, please allow extra time for courier handling. If your order is
marked as delivered but not received, check:
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safe place / porch
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neighbours
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reception/concierge